Privacy Policy


Deutsche Homöopathie-Union GmbH & Co. KG, Germany (“DHU”) respects the privacy of every individual who visits our web site and we are strongly committed to protecting their personal information. Please take a moment to read the following policy statement to understand how DHU collects, uses and safeguards the personal information you provide to us on the web site.

This policy may change from time to time, so please check back periodically.


We are glad to welcome you to our website and appreciate your interest in our company and our products. We guarantee that your privacy and your personal data are protected by collecting, processing and using your personal data in accordance with the content of this privacy policy and the data protection laws in effect in Germany.

You may visit our websites without disclosing who you are. Thus, you will remain anonymous. In order to display our webpages when accessing them, you are only required to provide the data (see “log files”) sent from your browser to our server. Additional personal data from you are stored only if you voluntarily enter them on the website or use corresponding features, for example, when registering for our newsletter or ordering information material.

To contact us, you can enter your personal data (title, first name, last name, email address) on our site. These data are only used and stored with your consent for the purpose of processing your message (Article 6 (1) sentence 1 lit.a) GDPR). Any additional data submitted may be helpful in processing your request, but it is not mandatory (optional).These data are not used for other purposes, nor passed on to third parties.


DHU will not ever sell or otherwise share any customer information with marketer. However, DHU may give such information to other companies or individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing information on our customer lists, providing marketing assistance, and providing customer service. In those situations, the outside party who is performing work for DHU takes appropriate steps designed to ensure your information is used only to provide the services requested by DHU, and not for other purposes.

DHU may also disclose your personal information when we believe such disclosure is appropriate to comply with the law, to enforce our rights or with your prior consent. DHU recognizes that certain information that you provide to DHU through the web site or by other means may be of a particularly sensitive nature.

With regard to such confidential information, DHU respects the privacy rights of its customers. DHU will not share such information with anyone outside DHU.

Web statistics


We use cookies on our website. These are small text files that are sent to your computer whenever your access our website which allow us to identify and recognise your browser as a visitor to our site.

Transient cookies are deleted automatically as soon as you close the browser. These include, in particular, session cookies, which save a so-called session ID that can associate the various requests from your browser during the session. This allows for your computer to be recognised whenever you return to our website. The session cookies are deleted as soon as you log out or close your browser.

Persistent cookies are deleted automatically after a specified period, which can vary depending on the cookie. You can delete the cookies in your browser’s security settings at any time. These data are used to optimise our services and make your visits to our sites more user-friendly. The legal basis for the processing of these data is Article 6 (1) sentence 1. lit. f) GDPR. In general, the data from cookies is not used for any other purposes, unless the additional use is described in this data protection declaration.

Cookies are absolutely harmless for your PC and cannot run any programmes or transfer viruses to your computer. They are used to make internet offers more user-friendly and effective.

You can change the settings in your internet browser so that you are informed whenever a web server wants to send a cookie to your computer. You will then be able to accept or reject cookies. You can configure your browser setting according to your wishes and refuse third-party cookies or even all cookies. We would like to point out that, in doing so, you may not be able to use all the features of this website. Refer to the help page of your internet browser for more information.

Log files

Whenever you access our site, we collect the following information about your computer: Your computer’s IP address, the browser request and the time of this request. In addition, the status and the amount of data transferred within the scope of this request are recorded as well as the product information and version of the browser and operating system on your computer. We also record from which website our site is accessed. Your computer’s IP address is stored only for the time you use the website and deleted immediately thereafter or anonymised by deleting the last digits. The remaining data are stored for a limited period of time. We use this information to operate our website, in particular, to determine and eliminate errors on the website and to determine the use of the website and make adjustments or improvements (legal basis: Article 6 (1) sentence 1. lit. f) GDPR).

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer and help the website analyse how users use the site. The information generated by the cookie about your use of the website will usually be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymisation, Google will truncate the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and truncated by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address recorded by Google Analytics with any other data. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under this link or by clicking on the following link to place an opt-out cookie.

Disable Google Analytics (status: opt-out cookie is not set).


This website uses Google Analytics with the extension “_anonymizeIP()”. This truncates the IP address before further processing in order to rule out direct associations to persons. This website uses the Google Analytics reports on demographics in which data from interest-based advertising from Google as well as visitor data from third party providers are used (such as approximate age, gender and interests). These data cannot be traced back to a specific person and can be deactivated at any time through the ad settings.

We use Google Analytics to analyse and regularly improve the use of our website. Using the statistics obtained, we can improve our offering and make it more interesting for you as a user. In exceptional cases in which personal data are transmitted to the United States, Google is subject to the EU-US Privacy Shield. The legal basis for the use of Google Analytics is Article 6 (1) sentence 1, lit. f) GDPR.

For more information on the data processing by Google, see the Google Privacy Policy:

Social Media Plugins

We use the following social media plugins: Facebook, Google+, Twitter. Only by clicking on the button will the content of the plugin be transmitted to the respective operator of the social media platform. We have no control over the collected data and data processing operations of the respective operator of the social media platform, nor are we aware of the full scope of data collection, purposes, and retention periods of the respective operator of the social media platform. The transmitted data is (as far as we know) the URL of the page visited and the IP address and/or another platform-dependent identifier you have used. If you are also logged in on the respective social media platform, the respective operator can assign the visit to your user account on the accounts associated website.

The plug-ins allow us to interact with social networks and other users so that we can improve our offerings whilst also making it more interest for you as a user. The legal basis for the use of the plug-ins is Art. 6 Abs. 1 S. 1 lit. f DSGVO.

The purpose and scope of the data collection by the respective operator of the social media platform and the further processing and use of the data by the operator, as well as your related rights and setting options to protect your privacy, should be referred to via the privacy policy of the respective operator of the social media platform:

  • Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; Facebook subject to the EU-US Privacy Shield
  • Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; Twitter subject to the EU-US Privacy Shield.
  • Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; Google subject to the EU-US Privacy Shield.

Revocation of consent and objection to data processing

If you have given us consent, you can withdraw it at any time with immediate effect. Insofar as we base the processing of your personal data on the balance of interests, you may object to the processing. In the event of such a disagreement, we ask you to explain the reasons why we should not process your personal data as we have done. In the case of your justified objection, we will examine the situation and will either discontinue or adapt the data processing, or point out to you our compelling legitimate reasons on which we would continue the processing.

You may object to the processing of your personal data for advertising and data analysis purposes at any time.

You can send your cancellation or objection under the contact data under “Responsible Person”.

Your Rights

You have the following rights with respect to the personal data concerning you:

  • Right to information
  • Right to rectification or cancellation
  • Right to a restriction of processing
  • Right to object to the processing
  • Right to data portability.

You also have the right to complain to us about the processing of your personal data via a Data Protection Authority.

Responsible Party/ Controller

Deutsche Homöopathie-Union DHU Arzneimittel GmbH & Co. KG
Ottostraße 24
76227 Karlsruhe, Germany
Phone: (+49) 721 / 40 93 01
Fax: (+49) 721 / 40 93 263

Data Protection Officer: or at our postal address with the addition “Data Protection Officer”